nowydh bora • a new dawn

the trading name of P Hastings Limited

Coronavirus Information

COVID - What we are doing to prevent the spread of the virus?

Having carried out a risk assessment, these are the steps we are taking to prevent the spread of coronavirus:


COVID - Terms and Conditions

In light of the current pandemic, please be aware of the following terms and conditions when booking your appointment.

Please do not book an appointment if you are not prepared to wear a face covering for the duration of the appointment, unless you are exempt in line with government guidelines.


Do not attend your appointment if any of the following apply:


Please inform us via email as soon as possible and we will do everything we can to reschedule your appointment once you are able to attend. 


If you fail to adhere to these terms and conditions and arrive for your appointment you will be turned away.


48 hours prior to your appointment you will be sent a Coronavirus questionnaire by email. This must be completed before you attend. You must answer all questions, provide up to date contact information and sign the declaration. This is for track and trace. There will also be a QR code in the office for you to scan on arrival using the NHS COVID-19 App.


Localised Lockdown

In the event of a localised lockdown or if we need to self isolate, we will email to inform you at the earliest opportunity. If this situation arises then we shall not accept any more appointments and email those who have booked appointments to inform them of the situation.  For any booked appointment that we need to cancel you will have the option to move your booking. As soon as we are able to reopen we will inform those with cancelled appointments by email. 


When you arrive for your appointment.

Please ensure you follow these guidelines when you arrive for your appointment.



This is a controlled document. Whilst this document may be printed, the electronic version posted on the internet is the controlled copy. Any printed copies of the document are not controlled. Policies, guidelines and procedures are designed to reflect legal requirements, best practice and {n}.bora’s objectives. Failure to comply with any policy may therefore lead to formal action under the disciplinary or performance management procedures. All policies, guidelines and procedures are monitored by {n}.bora’s Directors, who will ensure that all policies are consistent. Policies, guidelines and procedures are reviewed at intervals of 3 (three) years, or earlier if required by changes to legislation or the business needs of {n}.bora, in conjunction with the relevant stakeholders.


Author: Jo Hastings

Owner: Jo Hastings

Last Updated: 15th October 2020

Version: 2

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P Hastings Limited, Registered in England & Wales Company Number: 08730893

Trading as P Hastings Limited, PHL and n.bora

5 College Way, Truro, TR1 3RX, United Kingdom

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