Digital Transformation at {n}.bora
Drive paper out of your business, simplify processes, improve systems and make technology work for you. We deliver step change with right-fit technology to unlock revenue and reduce cost.
Our capabilities
- Strategy
- Implementation Planning
- Discovery
- Scoping and Sizing
- Programme Definition
- Systems Implementation
- Initiative Identification
- Automation
- Work Package Definition
- Artificial Intelligence
Case Study
Customer Service Function Digital and Data Transformation
Digital Transformation
The results
Implemented the new contact centre platform while maintaining business continuity during a period of exceptional demand.
Reduced through lower delivery risk, improved platform management and reduced operational overhead.
Reduced through improving responsiveness and customer experience.
Increased by 30%, creating a more flexible and resilient contact centre workforce.
Improved through automated, regular reporting on delivery progress and contact centre performance.
Reduced through structured governance, proactive dependency management and a controlled implementation and cutover process.
I want to formally acknowledge the amazing delivery you have so brilliantly achieved. Your effort, skill and dogged determination have ensured seamless retirement of our legacy solution and deployment of the new across our 24 x 7 Function. This is no mean feat so please accept both my thanks and admiration for the significant work you have delivered. Your project management control provides a great framework from which to measure our success, and your knowledge provides much needed balance and consideration within the operational scope.”
David Williams, Customer Service Function Lead, NHS Digital
